录播课：碰到难相处的cross functional stakeholder 时,该如何合作？

12/31/2026 08:30 PM EST

Present in Chinese

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Course Overview

在现代职场中，真正拖慢项目和消耗精力的，往往不是能力问题，而是跨部门合作中的人和关系问题。当你需要与没有直接汇报关系、但掌握关键资源或决策权的跨部门利益相关者合作时，冲突、阻力和误解几乎不可避免。

本课程将用实例分析帮助专业人士和领导者掌握实用的框架与方法，在没有直接职权、不依赖频繁升级、也不破坏关系的前提下，有效影响、合作并推动棘手的跨部门合作伙伴，共同交付结果。

What will I learn?

  • 识别利益相关者“难以合作”的真正原因（超越性格层面的判断）
  • 采用降低阻力与防御心理的沟通方式
  • 在跨部门合作中建立个人可信度与信任关系
  • 在不破坏合作关系的前提下，有效推动问题升级与决策

Pam Pan

Team lead in TeleCom

Pam is a distinguished technical member staff, serving  as a team leader in one of the largest  Telecom Company over 28 years. She led a team  involve in the construction of Data/Internet  network Infrastructure, experienced the company's merging/re-org  and bankruptcy, dealt with different senior management and cross functional teams to drive the business and  coached/inspired the  young generation  to be successful. Pam believes "leadership is not just a title or position, it is how to influence people and have followers". 
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